1 reviews | Active since Jun 2019
Sadly an unpleasant experience with staff
Will not recommend the Garden Venue for your memorable bespoke event. The co-ordinator Kevin was really useless in listening to my needs. From being promised the world , this event became very stressful on the day. Where I was not able to do any damage control . After 3 meetings with him , he basically changed my table colours , didn’t relay any of the music to the DJ , there wasn’t enough seating for my guests and a workaround had to take place. Some of my party favour for guests were not added to the tables , the snacks and kiddies meal were all mixed about . The DJ , LIhle , was a nightmare to work with. The DJ they provided wasn’t able to play the music I needed . The operations manager had to come through to bring in another dj mid way to my party. The venue is pretty - just this business is not run well and they won’t compensate you for the exorbitant money paid for service and bar staff and Dj. If you do get a Kevin as an event co-ordination - please be cautious. Sadly such a beautiful venue with badly run staff and management .
We're genuinely sorry to hear about your experience. We deeply regret that your bespoke event did not meet expectations due to the challenges you faced with our coordination and services.
Your feedback is invaluable, and we're committed to addressing these issues internally to enhance our service delivery.
We appreciate your honesty and would like to discuss this further to make amends.
Our management team will reach out in the course of the day.
The Garden Venue Team
We're genuinely sorry to hear about your experience. We deeply regret that your bespoke event did not meet expectations due to the challenges you faced with our coordination and services.
Your feedback is invaluable, and we're committed to addressing these issues internally to enhance our service delivery.
We appreciate your honesty and would like to discuss this further to make amends.
Our management team will reach out in the course of the day.
The Garden Venue Team
