RB
Roxanne B
1 reviews | Active since Mar 2023
07 Jan 2026, 10:37
Non-performance
We entered into a contractual agreement with a the venue for a company event, which included confirmed accommodation as a material term of the booking.
When it became clear that the agreed accommodation had not been secured, We formally cancelled the booking due to non-performance. Despite this, and despite MONTHS of follow-ups via email and telephone, our deposit has not yet been refunded, even though the supplier has since confirmed a refund and payment schedule in writing.
The lack of timely response and failure to honour confirmed commitments required unnecessary escalation and caused avoidable disruption.
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Roxanne B's updateReviewer Update
07 Jan 2026, 11:11 Our experience with this company was extremely disappointing and unprofessional.
We entered into a confirmed booking which included specific services that were clearly communicated and agreed to in advance. Less than a month before our event, we were informed that these services had not been secured as promised, which left us with no option but to formally cancel due to non-performance.
What followed was weeks of poor communication, unanswered emails and calls, and no meaningful response, despite multiple attempts to resolve the matter professionally. Even after a refund was eventually confirmed in writing, our deposit has still not been paid back to date.
This situation required unnecessary escalation and caused avoidable frustration and disruption. Based on our experience, we cannot recommend this company due to their failure to honour commitments and their lack of accountability once issues arose.
👉 If you have had a similar experience with this company, particularly regarding services not delivered or refunds not honoured, I would appreciate it if you could contact me directly. We are interested in understanding whether this is a recurring issue.
We entered into a confirmed booking which included specific services that were clearly communicated and agreed to in advance. Less than a month before our event, we were informed that these services had not been secured as promised, which left us with no option but to formally cancel due to non-performance.
What followed was weeks of poor communication, unanswered emails and calls, and no meaningful response, despite multiple attempts to resolve the matter professionally. Even after a refund was eventually confirmed in writing, our deposit has still not been paid back to date.
This situation required unnecessary escalation and caused avoidable frustration and disruption. Based on our experience, we cannot recommend this company due to their failure to honour commitments and their lack of accountability once issues arose.
👉 If you have had a similar experience with this company, particularly regarding services not delivered or refunds not honoured, I would appreciate it if you could contact me directly. We are interested in understanding whether this is a recurring issue.
RB
Roxanne B's update07 Jan 2026, 11:11
Reviewer Update
Our experience with this company was extremely disappointing and unprofessional.
We entered into a confirmed booking which included specific services that were clearly communicated and agreed to in advance. Less than a month before our event, we were informed that these services had not been secured as promised, which left us with no option but to formally cancel due to non-performance.
What followed was weeks of poor communication, unanswered emails and calls, and no meaningful response, despite multiple attempts to resolve the matter professionally. Even after a refund was eventually confirmed in writing, our deposit has still not been paid back to date.
This situation required unnecessary escalation and caused avoidable frustration and disruption. Based on our experience, we cannot recommend this company due to their failure to honour commitments and their lack of accountability once issues arose.
👉 If you have had a similar experience with this company, particularly regarding services not delivered or refunds not honoured, I would appreciate it if you could contact me directly. We are interested in understanding whether this is a recurring issue.
We entered into a confirmed booking which included specific services that were clearly communicated and agreed to in advance. Less than a month before our event, we were informed that these services had not been secured as promised, which left us with no option but to formally cancel due to non-performance.
What followed was weeks of poor communication, unanswered emails and calls, and no meaningful response, despite multiple attempts to resolve the matter professionally. Even after a refund was eventually confirmed in writing, our deposit has still not been paid back to date.
This situation required unnecessary escalation and caused avoidable frustration and disruption. Based on our experience, we cannot recommend this company due to their failure to honour commitments and their lack of accountability once issues arose.
👉 If you have had a similar experience with this company, particularly regarding services not delivered or refunds not honoured, I would appreciate it if you could contact me directly. We are interested in understanding whether this is a recurring issue.