MP
MAMPSANE P

1 reviews | Active since Aug 2013

04 Apr 2024, 15:44

Bunch of ****MERS!

I needed a venue for my graduation party planned for May (this was January when i was looking for the venue). I talked to a guy by the name of Karabo who arranged to meet up with me for viewing. On the day of the viewing he literally put pressure on me to put down a deposit as he cannot guarantee venue availability. I insisted i will do EFT at home but he made an impression that the venue may be taken and he cannot promise anything without a deposit. I decided to swipe the R5 000 deposit. There was no mention of any other payment terms, except i need to settle the balance before the event. About 3-4 weeks later i received a WhatsApp text on a Saturday saying i need to pay >50% of the initial balance the following day. I said this is too sudden and I wasn't made aware. I asked for cancellation few days later, only to be told I owe them. This business intentionally force people to pay the deposit to rob innocent clients. The guys i was talking to initially literally disappeared then i was contacted by a Etienne Kuhn and some Heidi person. I asked them to show me where I signed for this nonsensical expectation, a month gone no response.

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Replies (1)
The Garden Venue
The Garden Venue's reply04 Apr 2024, 16:19
Official
Dear Mampsane, 

Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience or misunderstanding you experienced during your interaction with our team. 

We strive to provide excellent service and ensure clear communication with all our clients. It is regrettable to hear that your experience did not meet your expectations. We take your feedback seriously and will address the issues you raised to improve our processes moving forward. 

Regarding the deposit and payment terms, we understand that there may have been confusion, and we apologize for any miscommunication that occurred. We will review our booking and payment policies to ensure that they are clearly communicated to all clients from the outset. 

We also apologize for any delays or lack of response in addressing your concerns. We are committed to resolving this matter promptly and will investigate why your inquiries were not addressed in a timely manner. 
 
Please rest assured that we value your feedback and take your satisfaction seriously. Our top management team will be in contact to investigate the matter. 

Sincerely, 

The Garden Venue Management