KT
Keith T
1 reviews | Active since Dec 2022
20 Jan 2023, 10:18
Appalling services
I will never make use of The Garage Hillcrest again. I spent over R29k for repairs and amongst other issues found by The Garage Hillcrest. The owner/ manager was rude. The Garage Hillcrest wanted to charge me a further R4k for repairs, this while my car was still under guarantee.
Just recently, I had to spend another R13**** on an entire engine overhaul with a garage located in Pretoria.
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Replies (3)KT
Keith T's updateReviewer Update
22 Jan 2023, 16:39I want the owner/ manager of The Garage Hillcrest, to apologize to me for threatening me twice telephonically, this after me writing a review on HelloPeter of the appalling services I received from The Garage Hillcrest.
KT
Keith T's update22 Jan 2023, 16:39
Reviewer Update
I want the owner/ manager of The Garage Hillcrest, to apologize to me for threatening me twice telephonically, this after me writing a review on HelloPeter of the appalling services I received from The Garage Hillcrest.
The Garage Hillcrest's replyOfficial
23 Jan 2023, 21:34Mr Hurley,
You have been bringing up the same complaint since 10th February 2022 and despite repeated responses and explanations, you continue to beat the same drum and will not accept the facts of the matter.
Again, and for the 5th time, I am going to ask you to use the correct channels in terms of any dispute and that would be the RMI (of which we are accredited members) or the Motor Industry Ombudsman. You say you have the documentation and the proof, so I am imploring you to lodge a complaint and let's resolve this matter. We explained in detail why the extra work was required and the fact that it would cause damage to your motor but you chose to ignore it. There is a signed written report to this effect.
Sadly, and as previously, my staff have stated categorically that they will no longer assist you and this is based on your unpleasant displays of temper in our workshop and reception area and also your foul and abusive language.
Please also be advised that should you continue to put this unsubstantiated, biased and false information on social media, we will take legal action against you.
Many thanks,
Rob
The Garage Hillcrest's reply23 Jan 2023, 21:34
Official
Mr Hurley,
You have been bringing up the same complaint since 10th February 2022 and despite repeated responses and explanations, you continue to beat the same drum and will not accept the facts of the matter.
Again, and for the 5th time, I am going to ask you to use the correct channels in terms of any dispute and that would be the RMI (of which we are accredited members) or the Motor Industry Ombudsman. You say you have the documentation and the proof, so I am imploring you to lodge a complaint and let's resolve this matter. We explained in detail why the extra work was required and the fact that it would cause damage to your motor but you chose to ignore it. There is a signed written report to this effect.
Sadly, and as previously, my staff have stated categorically that they will no longer assist you and this is based on your unpleasant displays of temper in our workshop and reception area and also your foul and abusive language.
Please also be advised that should you continue to put this unsubstantiated, biased and false information on social media, we will take legal action against you.
Many thanks,
Rob
KT
Keith T's updateReviewer Update
29 Jan 2023, 12:54Rob, I have the right to defend myself.
First of all, I am a highly respected individual. I don't lie, what I say and do is always the truth - it was you that phoned and threatened me, and verbally used foul language telephonically.
First of all, I am a highly respected individual. I don't lie, what I say and do is always the truth - it was you that phoned and threatened me, and verbally used foul language telephonically.
KT
Keith T's update29 Jan 2023, 12:54
Reviewer Update
Rob, I have the right to defend myself.
First of all, I am a highly respected individual. I don't lie, what I say and do is always the truth - it was you that phoned and threatened me, and verbally used foul language telephonically.
First of all, I am a highly respected individual. I don't lie, what I say and do is always the truth - it was you that phoned and threatened me, and verbally used foul language telephonically.