The worst shopping experience ever

I found them! The worst shop in many ways. I found the portable air conditioner I wanted. I asked their help enter I they had in stock. They confirmed. I negotiated a discount voucher. I ordered and paid. I followed up and provided proof of payment. I received confirmation of the purchase. Then all went quiet.

The help center did not respond to queries sent. ( At least 4). They did not answer the phone. ( At least 16 attempts). One morning I got lucky and the phone was answered.

Sorry, the product was not in stock, would I accept a refund? OK. Waited and waited,but no refund. They did not answer the phone or reacted to emails sent to them.

Eventually I sent the following message: "You do not answer your phones. You do not react to emails. You do not refund me.

I decided to lay a charge of theft against you at the SAPS.

Thank you

"

I got my money 2 hours later

Terrible service, terrible customer care. Extremely useless.