Potential ****

On 18 November 2024, I ordered (order # 53076) a Nestle Dolce Piccolo Coffee Machine, as well as Nescafe Dolce Gusto Pods from The Gadget Shop SA online on their website. Upon placing this order I immediately used my credit card for the payment of thereof. As I had not received this mentioned order by 09 December 2024 and wanted to trace the progress of this order, I made numerous telephone calls to the office of The Gadget Shop SA ***) between 09 and 20 December 2024, which were all unanswered. As the progress of this order could not be traced, I then had on-line message chats (on their website chat line) with their consultant, Claudine, who initially (on 3 different days) stated that there was a delay in obtaining some of the items (?), but that the order would be sent to the courier on the same day (s) for delivery to my residential address. After forwarding further messages on their website chat line (enquiring on the progress of the order), Claudine refused to answer my messages. I then sent a message to their email address indicated on their website, namely *** requesting a cancellation of the mentioned order, and also a refund of my monies. Unfortunately, no reply has been received regarding this request. Further telephone calls to their office have gone unanswered. Furthermore, there is no street number indicated as to the address of The Gadget Shop SA, only a street address, namely 5th Street, Sandown, Sandton, Gauteng, making it impossible to visit their offices. Currently I have still not received the mentioned order, nor a refund, forcing me to go over to legal action.