This is what creating a customer experience is all about!

A fabulous 3 day trail of beautiful fynbos, great guides, wonderful hospitality and very good food!

Michelle and Seamn Privett, the owners of The Fynbos Trail, are the perfect case study for how to create a great customer experience. Attention to detail, the effort made to provide a lovely lunch in the forest on the second day, and personal touches like the book at the start, the tree planting certificate and the fynbos gift at the end made this trip memorable, as did the lunch at the Grootbos Lodge at the finish of the trail!