Fun Company *******

I have had my membership with the fun company for many a years. over the years i have collected thouseands of tickets on my card hoping to someday use it on 1 of the expensives prizes i had my eye on which was the drone. so ive taken my littel 1 to the fun company at the Pavillion only to find out i have no more tickets.the assistant insisted that i could have had another card or used up the 10000 - 15000 plus tickets i have had but they are unable to provide any proof.i left my details about 2 weeks ago with them and still have not recieved any feedback or compensation of my points.total ******* if you ask me and pathetic customer service.