Service taken for granted

<p>So I take my son to watch Otello on 13 Aug 2017. Taking my son out for his first Shakespear show with me became dismal. The show was basically Opera without subtitles (move play) and quite honestly we didn't know any better. To keep a young man glued to this new experience not knowing what was meant to be said/expressed is taking a chance with regards to future show prospects together with him...however one hour later the manager decides to come to the front after pausing the show and says "Sorry, but we cannot get the subtitles to work"!!! One hour after the show started? Clearly nobody checked to see if their customers work watching the show from start with the subtitles working and took the matter for granted. Then because he was highly irrate and wobbling around all flustered because of the matter he still thought he could arrogantly on the fly be rude in his keeping calm of the audience who had planned to enjoy there Sunday afternoon at his theatre! 2017 and we still have Wimpy staff management and service! Sigh to this ****** world and it's management control!!!</p>