After 5 months no help with defective fridge

Aug 17,2015 I took delivery of a new R3200.00 fridge from THE FRIDGE FACTORY (Ursela) in Joburg, distributed by ELAN DISTRIBUTORS (Quinton) from Barberton and serviced by LOWVELD SERVICE CENTER (Vim) in Nelspruit. Early October I contacted Quinton in Barberton, the fridge was defective. I got NO help whatsoever, then contacted Ursela in Joburg repeatedly by phone who said she would contact Vim in Nelspruit to service fridge.<br> <br> Finally after endless phone calls a new thermostat was put in the fridge Christmas week (Dec 22)! The fridge acted worse after that so early in New Year contacted Ursela, the supplier who said I must contact the distributor. He was unavailable so I contacted Vim, the service center, again who said the fridge needed replacing and he would facilitate it. <br> <br> <br> <br> Another 2 months later I have heard from no one and have never received a replacement fridge. I have been sitting FIVE months with a defective fridge getting no help!!! And I am tired of wasting phone calls!