The wedding venue at Foundry guest lodge is beautiful but management mistreat clients

They don’t even deserve a star. I have a 10 page review to write about the place and the management. I liaised with the manager by the name Suzan. The experience was bad from day 1 but because we loved the venue and it was convenient for the family we went ahead. In short the treatment was appalling. Suzan was to busy to reply to my email or to take my calls.

First - we received a quote from a lady that worked there and we were comfortable as it included standard venue hire packages. Then Suzan revised the quote and omitted all basics like linen and glass wear. The quote had no much difference as compared to the initial quote, but costed us as we had to rent elsewhere. Waited for images of cutlery and crockery that never happened only on the day of the event she went to hire but I had brought mine. The worse experience was we brought in furniture with stage for decor. The paint was not fully dry and I had guy retouching and the were chased out and her stuff took my stage and dumped in soil and damaged my step. The stage is not damaged with broken step. They go and charge me a fee of removing paint on pave and workmanship. It’s getting worse...on the day of the event they switch off the lights as the guests were vacating the premises, two old ladies fell and got injured, i approached a white guy who works there and he did not deny and said he’s following instructions from the owner. Another guy who was leaving the very same guy drunk as he was, was playing with the gate remote opening and closing them it closed as the guy with driving out...another charge for welding the gate. When I sent text she fumes and say I shouldn’t bombard her with picture and texts she will block me. I’m short the experience there is really bad.

I didn’t want to bring the race card but it felt as though the treatment was because I’m black,