Worst service from Mall of the North the fix.

Yesterday I bought a jean to the value of R400 at the fix Mall Of The North. The was one cashier on the till helping a customer with exchange. The rest of the staff were just scattered around the shop. Later, on one cashier was called to assist me. She told me she only takes cards without even greeting me. I then swiped my card immediately my bank notified me that R401,79 went through. The cashier still kept me waiting and when I asked why she said it's because it didn't go through. I even showed her the notification from my bank. She went on and said it's not her fault that the transaction doesn't show on her machine. That she won't give me the product I bought because I might be a ****mer or a *****. Then I asked her to please return my money if she is not willing to give me the product I bought. She went on and on arguing and finally call her senior who made the matter even worse. She was so unprofessional from the approach, facial expression and how she continued attacking me like I am a shoplifter. The senior also said that it's up to me if I want to be helped or not. She said that if I want to be helped I should go to Capitec and asked for 3 months bank statement to prove that the transaction went through. She said that she must also call other 3 departments to get help. She dialed a phone a speko to some woman. I could here them saying " what of she is a ****mer, don't give her the jean, shea should go and we will call her". She dropped the call and told me that there's no way that I am getting my money back or the jean. I gave her my phone to show her all my transaction for the day my bank including the one in question. She looked at it as still said she needs to phone Capitec to confirm. She also said that I should go to Capitec myself and asked them to reverse it. Other colleagues came through and said the sale thing. " Go to Capitec. They will reverse it". The arguments went on and on. They insisted that the best option is for me to leave, without any proof that I bought anything from the FIX and without my money. I then asked the lady who did the trasaction for her name and she refused. I asked her senior for her name and she said she will not give me her name. She asked what do i wanna do with their names. I said i need your names so that when i come back to collect my money or the jean i will know who to ask for. They said no ways, i am not getting either of their names. I got so emotional and left the till. I dialed the TFG number from the internet. Immediately a lady by the name of Amand Lin answered. I told her my story, she asked for my ID no. She said to me that she can see the transaction from her side that it went through. She asked me to take my phone to them so that she will tell them where to look on the system for them to see the transaction. The all refused to take the call. That time there were about 5 of them on the same screen. And there were also no other customers. My phone was on loud speaker that they could here Amanda asking to speak to them. They all went silent and looked away. The senior said, " if she wants to speak to us she must dial 015". I was defeated. Amanda also couldn't believe it. She gave me her email to write the complain. I left the store without the jean that i bought and without my money. Those ladies do not deserve to be serving customers especially at Mall of the North. I am still wondering how does the FIX recruit. Please I urgently need my money back