Wont allow me to return damaged item or exchange.

My family have been loyal customers since this store opened its doors. My wife decided to buy her mother in law \my mother"a gift at Fashion Express in Blue Rout mall. The item is damaged as the zip and stitching is faulty. <br> <br> We stay in Fish-Hoek so I decided to return the item at our nearest Fashion Express store which is Located in the main road \""Kommetjie road\"" in Fish-Hoek.<br> <br> My Wife is gone to visit my parents in KZN where they live for a month and will be back July the 09nth. The poor service i received from this shop is inexcusable. They told me that i am not allowed to do an exchange \""even though i have my receipt\"" because i was not person who purchased this clothing item. <br> <br> The return policy for Fashion express is a 30day return window and my wife will only be back on the 09/07/2015. My wife gave me store card she purchased the item with and left the purchasing slip with me encase of instances like these. I need to get this gift to my mother. I need you to stop treating your customers like ********* as i am not asking for the money value of the item"