VERY UOSET CUSTOMER DUE TO BAD SERVICE AT THE FIX ONLINE😔

I am a very upset customer. I very excitedly bought ladies clothing items from The Fix online on 29th November (my order no. p***) I received my parcel on 05th December, or at least which I thought was mine. They delivered the incorrect parcel to me. I queried it immediately, a ticket was logged for the parcel to be collected from my house and refund me . On 10th December the parcel was collected from my house. On 17th December I called TFG call center to enquire about my refund, the agent did not know what I was talking about as the refund was never done on the system and only then did they log another ticket for my REFUND!!! How long am I supposed to WAIT for my refund??? I am sorry but I will never ever purchase anything online from The Fix ever again. The service is bad😡