very poor customer service

Words can not explain my shock...such a pure poor customer service. I went to foschin to buy a handbag. Only to find that the money I had was not enough. .the guy at foschin advised me that they have a lay bye but I have to apply for a laybye card...he sent me upstairs to do it..only to find that they don't have cards and I was sent to fashion express to do it ..it is just next door...i went...that's were I got a lady by the name of Lindiwe, not sure if it's her name..I told her why I was there' with her rotten attitude she said their shop is a sale shop they don't do laybye ' I asked why wud they send me to fashion express ' I mean they should know that they are not doing laybye cards. She said how is she supposed to know with her bad attitude. I then asked her why is she giving me an attitude' can't she just answer nicely. She give me Anada attitude. I asked for her name ' she said she can't give me her name. I asked for the manager' she said their store doesn't have a manager. There was anada lady in the store; I asked that lady wat was her name\ she said her name is Lindiwe... CAN SHE PLEASE GET A PROPER CUSTOMER SERVICE TRAINING. "