AB
Anon B
1 reviews | Active since Dec 2012
06 May 2022, 16:36
Unresponsive and unhelpful to social media queries
I am attempting to make use of your current top promo, buy two get two, I have sent numerous Facebook and Instagram messages asking for assistance as the items check out to the full value, but absolutely zero response or assitance. Items I wanted have sold out, and still here I am waiting for help!
Helpful (0)
Replies (7)0
Replies (7)
The FIX's replyOfficial
06 May 2022, 18:38Hi Anon van Breda
Sorry for your bad experience, as we pride ourselves on customer service.
Your call has been escalated to our marketing team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad experience, as we pride ourselves on customer service.
Your call has been escalated to our marketing team and you will be contacted shortly.
Kind Regards
The FIX Team
The FIX's reply06 May 2022, 18:38
Official
Hi Anon van Breda
Sorry for your bad experience, as we pride ourselves on customer service.
Your call has been escalated to our marketing team and you will be contacted shortly.
Kind Regards
The FIX Team
Sorry for your bad experience, as we pride ourselves on customer service.
Your call has been escalated to our marketing team and you will be contacted shortly.
Kind Regards
The FIX Team
AB
Anon B's updateReviewer Update
06 May 2022, 18:54My complaint has actually been closed as per a text, yet I still have the same online issue.
AB
Anon B's update06 May 2022, 18:54
Reviewer Update
My complaint has actually been closed as per a text, yet I still have the same online issue.
The FIX's replyOfficial
06 May 2022, 20:20Hi Anon van Breda,
I have escalated your call to the marketing team who will in touch with you.
We value your feedback. thanks.
Kind Regards
The FIX Team
I have escalated your call to the marketing team who will in touch with you.
We value your feedback. thanks.
Kind Regards
The FIX Team
The FIX's reply06 May 2022, 20:20
Official
Hi Anon van Breda,
I have escalated your call to the marketing team who will in touch with you.
We value your feedback. thanks.
Kind Regards
The FIX Team
I have escalated your call to the marketing team who will in touch with you.
We value your feedback. thanks.
Kind Regards
The FIX Team
AB
Anon B's updateReviewer Update
08 May 2022, 19:58Still no resolution, and numerous people have complained on both your Instagram and Facebook. So things will probably sell out before I get assisted.
AB
Anon B's update08 May 2022, 19:58
Reviewer Update
Still no resolution, and numerous people have complained on both your Instagram and Facebook. So things will probably sell out before I get assisted.
The FIX's replyOfficial
08 May 2022, 20:14Hi Anon van Breda,
I will send your message to our marketing team.
Kind Regards
The FIX Team
I will send your message to our marketing team.
Kind Regards
The FIX Team
The FIX's reply08 May 2022, 20:14
Official
Hi Anon van Breda,
I will send your message to our marketing team.
Kind Regards
The FIX Team
I will send your message to our marketing team.
Kind Regards
The FIX Team
AB
Anon B's updateReviewer Update
09 May 2022, 17:27Still not resolved, absolutely zero response from your social media team, insanely pathetic.
AB
Anon B's update09 May 2022, 17:27
Reviewer Update
Still not resolved, absolutely zero response from your social media team, insanely pathetic.
The FIX's replyOfficial
09 May 2022, 21:41Hi Anon van Breda,
I understand why you're upset. I would be too.
I'm very sorry. I will make contact with the team tomorrow.
Kind Regards
The FIX Team
I understand why you're upset. I would be too.
I'm very sorry. I will make contact with the team tomorrow.
Kind Regards
The FIX Team
The FIX's reply09 May 2022, 21:41
Official
Hi Anon van Breda,
I understand why you're upset. I would be too.
I'm very sorry. I will make contact with the team tomorrow.
Kind Regards
The FIX Team
I understand why you're upset. I would be too.
I'm very sorry. I will make contact with the team tomorrow.
Kind Regards
The FIX Team