Unhappy customer

I AM NOT HAPPY AS A CUSTOMER LAST MONTH ON THE 27 OF MARCH 2023 I PURCHASED SHOES WORTH 400 LOADSHEEDING HAPPENED THE TRANSACTION DID NOT REFLECT ON THEIR SIDE BUT MONEY FROM MY BANK WAS WITHDRAWN ,I WAS TOLD TO WAIT 72HRS TO GET MY MONEY I WAITED BUT STILL I DID NOT GET IT ,WENT TO THE STORE AT NEWTOWN MALL AND ASKED IF I COULD GET THE SHOES SINCE I DIDN'T GET MONEY .THE LADY THAT WAS HELPING SAID THE BOOKS DO BALANCE IF THEY ADD THE SHOES AMOUNT BUT FOR ME TO GET MY MONEY BACK THEY NEED A BANK STATEMENT ,SHE GAVE THEIR EMAIL ONLY TO FIND OUT ITS NOT WORKING ,I TOOK THE HARD COPY AND GAVE THEM .SHE SAID I GET A CALL FROM THEM LATER THAT BUT I DIDN'T THE FOLLOWING DAY I CALLED ,THE OTHER GUY SAID THEY FORGOT TO GET BACK TO ME YESTERDAY ,THEY TELLING ME STORIES I TELL TILL THIS DAY I DON'T HAVE THE SHOES WITH ME NOR MY MONEY PLEASE ADVISE ME WHAT SHOULD I DO TO GET MY MONEY I TIRED OF WAITING NOW .