Unhappy client

Dear Foschini Group,

I am writing to share my disappointment with the service I have received from your company. While I have been a regular customer of your store, I have faced undue difficulty managing my account due to the unexplained and inaccurate arrears amount that appears on my account every month. I have called in several times to inquire about this balance, but it seems that my complaints are being ignored or deferred to different departments without any resolution.

I pay my account every month, always online and well before the due date. However, each month, an additional balance is added on to my account balance as arrears. This is deeply confusing and frustrating. When I call to inquire, I am told to call another department or to hold for a period that usually results in an abrupt disconnection. This is unacceptable service.

I am writing to bring these issues to attention and to urge a resolution to these matters. I need the balance on my account to reflect my actual payment schedule and to stop being burdened with an additional arrears balance every month. I urge you to take this seriously and find a resolution.

If this issue remains unresolved, I will have no choice but to escalate this matter to the appropriate regulatory authorities, and take my business elsewhere.

Sincerely,

DP Esau