CF
Chantal F

1 reviews | Active since Sept 2016

21 Apr 2017, 17:07

Unhappy about exchange rule...

<p>I bought some clothing on my account at The Fix in Cradlestone. </p> <p>But the jeans were too small. So I took them back at Westgate and was informed that it can not be exchanged. I did not have my card with me but I had the slip. And that the rule is if aything is bought on a account that you need the account card to exchange it. Why is it that other clothing companies don't have that rule? So if someone buys another person clothing as a gift they won't be able to exchange it because they don't have that person's account card. This is really a inconvenience.</p>

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Replies (1)
The FIX
The FIX's reply22 Apr 2017, 10:08
Official

Hi Chantal

We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.

Thanks,

The FIX team