tM
tshego M

1 reviews | Active since Sept 2013

05 Sept 2017, 15:05

unauthorized magazine subscriptions destroyed my credit score

I settled my account in full at the end of July. I then called and asked for the account to be closed which I was told it would be done. A month later I receive a statement saying I owe R107 for magazine subscriptions which I did NOT authorise I called and asked them to reverse the charges and close my account I then received a message stating that my account is overdue

I checked my credit score and it has been affected and the main reason is "30 days past due" I demand a call and for this mistake to be corrected immediately else I will take this company to the NCR, NCA, Consumer tribunal, write to the Ombud and consumer protection authority and even take you to the small claims court if I have to.

I work very hard to keep my score above board and will not tolerate your unauthorized magazines to set me bac****

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Replies (1)
The FIX
The FIX's reply05 Sept 2017, 16:24
Official

Good day Tshego

We are sorry to hear of your experience with The Foschini Group. As Accounts falls under The Foschini Group umbrella and is not brand specific, your complaint has been forwarded to The Foschini Group Accounts Department for them to deal with urgently and to provide you with the necessary feedback and resolution. They will be in touch with you as soon as they are able. Thank you

Kind Regards

The Fix Team