Hellopeter
Share Your Experience
MB
Marlené Bekker

1 reviews | Active since Aug 2020

24 Jan 2022, 10:03

Uiterse swak diens deur personeel by THE FIX KOLONNADE!

Op 21 Januarie 2022 het ek The Fix kleurewinkel besoek in Kolonnade sentrum, pretoria. Meeste van hulle klere wat op hangers hang is deur mekaar. Jy moet letterlik deur die klere blaai om te sien of dit iets is wat jy wil he. Daar is nie mandjies om jou klere in te sit en te dra nie so jy loop met hande vol klere in die winkel rond en dan moet jy nog deur die klere rond blaai en hier en daar stamp jy iets van n hanger af want alles is te vol gepak. Ek het met my hande vol klere, klere gaan aanpas. Daar was niemand by die aanpas stasie om te help nie so ek het net in gegaan en alles gaan aanpas. Toe ek uit kom het ek vir n dame daar gevra waar ek die klere kan hang wat ek nie wil he nie.. omdat alles deur mekaar hang het ek geen idee waar het ek wat gekry om dit terug te hang nie. Haar antwoord was "put it back where you got it".. ek het vir haar gese dit gaan bietjie moeilik wees want ek weet nie waar ek wat gekry het nie.. alles hang deur mekaar, niks is by hulle maatjies nie, dit is ontmoontlik.. sy het toe vir my gese "just put it here".. sy het omgedraai haar tong geklap in haar taal gepraat en na die stoorkamer geloop. Ek het die klere toe voor die aantrekkamer gehang soos sy gese het en gaan betaal. Toe ek by die toonbank kom vra n ander dame wat daar werk hoe ek gaan betaal, "cash or account".. ek se toe vir haar ek gebruik my TFG kaartjie, sy vra toe met n baie ongeskikte houding vir my wat is dit kan ek vir haar die kaartjie wys.. met die wat ek besig is om my kaartjie uit my beursie te haal kom die einste ongeskikte dame by die aantrekkamer van agter af en praat met die dame by die toonbank en nog n man wat daar werk wat by haar staan in hulle taal iets oor my.. kyk ek verstaan nie hulle taal nie maar hier en daar kan jy iets uit maak wat hulle se met die tongeklap die hele tyd tussen in.. Ek bly toe tjoep stil al voel dit of mens deur die dak wil spring. Ek gee vir die dame my TFG kaartjie sy vra toe weer ongeskik vir my, is dit my kaartjie! Ek se toe ja dit is my kaartjie en my rekening, met die antwoord die man wat daar werk en langs haar staan in engels "how will we really know if it is her account".. weereens bly ek tjoep stil. Ek vra toe vir die dame agter die toonbank is hulle tak in Wonderpark dalk grootter as die een in Kolonnade.. Sy het net kortaf geantwoord "no" en verder met die man in hulle taal gesels wat langs haar staan. Nog nooit was ek so onaangenaam en onvriedlik en ongeskik behandel nie. Dit het eerlik waar gevoel of ek alles net so wil los, wil omdraai en uit die winkel stap! Hulle is uiters ongeskik! Al die werkers wat daar werk! GEEN respek vir kliente nie! Daardie winkel sal my NOOIT weer sien nie! Ek is daar weg, ek het die winkel gebel en met Katlego gepraat. Ek het haar gevra om asb met die bestuurder te praat. Sy het gese die bestuurder is nie eintlik beskikbaar nie, ek het vir haar gevra hoe so want dit is n ja of nee antwoord.. sy het toe gese die bestuurder is met verlof. Ek het vir haar gese as ek nie met die bestuurder kan gesels oor hulle uiterse swak diens wat ek vandag ervaar het nie sal ek in ****ak kom met die hoofkantoor. Sy het net gese sy sal dit uitsorteer.. (Marlené Bekker)

0
Replies (2)
MB
Marlené Bekker's update24 Jan 2022, 10:29
Reviewer Update
On Friday January 21 2022 at about 14:00 pm I visited The Fix clothing store in Kolonnade Centre, pretoria. Most of their clothes hanging on hangers are not by each other. You literally have to flip through the clothes to see if it's something you want. There are no baskets to put your clothes in and carry so you walk around the store with hands full of clothes and then you still have to flip through the clothes and here and there you bump something off a hanger because everything is too fully packed. I went with my hands full of clothes to the fitting rooms. There was no employee at the fitting room to help so I just went in and fitted all the clothes. When I got out I asked a lady/ employee working there where I could hang the clothes I did not want .. because all the clothes are not hanging together I had no idea where I got what to hang it back. Her answer was "put it back where you got it" .. I told her it was going to be a bit difficult because I do not know where I got what .. everything is not hanging together, nothing is with their mates, it is impossible .. she then told me "just put it here" .. she turned around slapped her tongue spoke in her language and walked to the storeroom. I then hung the clothes in front of the fitting room as she said and went to pay. When I got to the counter another lady working there asked how I was going to pay, "cash or account" .. I then told her I was using my TFG card, she then asked with me with a very mean attitude, what is it can I show her the card .. While I'm taking my card out of my wallet the mean lady from the fitting rooms comes from behind and talks to the lady at the counter and another man/ emplolyee who is also working there in their language something about me .. look I do not understand their language but here and there you can make something out of what they are saying with the slap of the tongue all the time in between .. I then kept very quiet even if it felt like I wanted to jump thru the roof. I gave the lady my TFG card she then ask me, is this my card! I said yes this is my card and my account, the man standing next to her said in english "how will we really know if it is her account" .. again I keep very quiet. I then asked the lady behind the counter if their branch in Wonderpark might be bigger than the one in Kolonnade .. She just answered "no" briefly and continued talking to the man in their language standing next to her. Never before have I been treated so unpleasantly and uneasily and inappropriately. It honestly felt if I just wanted to leave everything, turn around and walk out of the store! They are extremely unfit! All three employees working there! NO respect for customers! That store will NEVER see me again! When I left there, I called the store and spoke to Katlego. I asked her if I can please speak to the manager of this store. She said the manager is not actually available, I asked her how so because it is a yes or no answer .. she then said the manager is on leave. I told her if I could not talk to the manager about their extremely poor service I was experiencing today I would get in touch with the head office. She just said she would sort it out .. This is not acceptable!
The FIX
The FIX's reply24 Jan 2022, 11:20
Official
Hi Marlené Bekker
Sorry for your bad store experience, as we pride ourselves on customer service.  
Your call has been escalated to our field team and you will be contacted shortly.

Kind Regards
The FIX Team