Transaction not updated in store.

We had purchased a boy's hoodies on the 26 Nov at Canal Walk ... after paying using a debit card, we were told that the payment was not reflecting on the system, even though the slip had printed and the money was off our bank. Sibu Mbiba told us to go back home and come back on Monday to collect the item. We asked her to rather deliver the items to Gugulethu Square. On Tuesday the 7th she called back and to advise that the payment was reflecting and she will send the item to Gugulethu as promised . I called today to find out whats going on but the call would be disconnected as soon as explain myself. I'm so disappointed with TFG .For such a big company to not have a system that allows the Store manager or call center to override the system and update a transaction when such incidents occurs, is rather pathetic . Today is the 10th and still have not received our garment.