The Fix's incompetence.

Im writing to express my disappointment in The Fix. I ordered a leather jacket at The Fix and The Fix canceled my order without any communication due to the leather jacket being damaged. Its been over a week now and The Fix has not yet refunded me. I called their consultants last week and I was told that it takes 10 working days to do a refund. Today marks the 10 working days and I still have not yet been refunded. I had to call them again today to find out regarding my refund and I was told to email my banking details so that they can finalize the refund, I mean what is that? Because this should've been done last week when I called to query regarding my refund. I'm very disappointed. And this is highly incompent of The Fix. I have been a loyal customer for years but enough is enough as this unprofessional.