The FIX will send you things you did not order and say they delivered everything you ordered

Online shopping at the fix is a ****!!!! I will never buy from them again and I will warn everyone who cares to listen not to do it. I purchased a pair of slides and biker shorts online. The shock I was in after opening my package to find a green shirt that I did not order. The items I ordered were not in the package. I saw that I am not the only one to experience this. I went to the FIX to explain my problem only to be told to come back another day because the manager was not around. I went there again a few days later and told them to keep that shirt and refund me my money since I didn't get what I ordered after waiting for an hour they told me they spoke to someone on the phone and that they will send the shirt back to the shop that sent it which was the FIX Mall of Africa and I should wait 10 days for my refund. 3 weeks later I have not heard anything or gotten a refund. I called their customer careline and was told by a lady called Patricia that she emailed the logistics department and I should receive my refund by Friday, its now Wednesday night and I still have not received anything. First of all you are wasting my petrol and airtime trying to sort out the mess you made. I am warning everyone not to buy online because the same thing will happen to you.