NL
Ntlotliseng L

1 reviews | Active since Jul 2016

07 Apr 2021, 19:05

The fix Tsakane Mall is out to intentionally injure customers because they are typical black customers

I just received the worst service ever at Tsakane mall the fix. I got verbally attacked because I "walked on a wet floor" and there was no sign to warn customers about the wet floor hazard and when I asked how am I supposed to know the floor is wet without a sign I was told I should have seen a packet and I mob as the store does not have those signs. I asked why am I being addressed like a child I was told because I'm a typical black person. First off all I could have gotten injured because of your negligence and I get guilt triped because I'm a typical black? The manager just stood there and said nothing while I was being yelled at. Chances are you won't respond to this complaint because clearly your policies and values are not treat a black customer with respect but I guarantee you I will complain until it reaches the right ears.

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Replies (1)
The FIX
The FIX's reply07 Apr 2021, 20:00
Official
Hi Ntlotliseng Lebitsa

Sorry for your bad store experience, as we pride ourselves on customer service.
Your call has been escalated to our field team and you will be contacted shortly.

Kind Regards
The FIX Team