1 reviews | Active since Nov 2018
THE FIX , TAKING ME FOR A FOOL
11 September 2018 , I took my phone to them since it is still under 12 month guarantee. they called me after 3 weeks to collect it , when I got there the phone is still doing the same thing. they sad they will send it back for repairs . after two weeks I went to check the progress phone is not back yet they don't know when will it be back, I asked for their complaints number they went to call their superior who promised to take ca for of the situation . Moral of the story Im sitting without a phone for two months and there is no direction as to when will I get it back. May be they planning to give me next year when the 12 month guarantee ends . I am wasting money and time , going to them and calling them .I want my phone in 5 days or I will go to other platforms .
We are sorry to hear of your experience from one of our stores and, as we pride ourselves on our customer service, we would like to pass this on to the Area Manager responsible for the store you have been dealing with, to investigate and to liaise directly with you. However, you have not indicated exactly which Fix store you have been dealing with. If you can urgently e-mail that detail to *** your complaint can be forwarded to the correct Area Manager to investigate and to be in touch with you. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience from one of our stores and, as we pride ourselves on our customer service, we would like to pass this on to the Area Manager responsible for the store you have been dealing with, to investigate and to liaise directly with you. However, you have not indicated exactly which Fix store you have been dealing with. If you can urgently e-mail that detail to *** your complaint can be forwarded to the correct Area Manager to investigate and to be in touch with you. Thank you.
Kind Regards
The Fix Team