MK
Maureen K
1 reviews | Active since Apr 2019
09 Apr 2019, 16:12
The Fix ****** me of my money
The Fix at Elloff Street has bad service. The manager there treated me not like a customer but like her buddy, she didn't take me serious, I was returning the shoes I bought because on 1 day of wearing them they were loose and when I took them back the manager told me to sell them to someone else. They gained a sale I lost my money on not good quality product.
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Replies (2)0
Replies (2)
The FIX's replyOfficial
10 Apr 2019, 08:33Hi Maureen
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Eloff Street to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix / Exact Team
Kind Regards
The Fix / Exact Team
The FIX's reply10 Apr 2019, 08:33
Official
Hi Maureen
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Eloff Street to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix / Exact Team
Kind Regards
The Fix / Exact Team
The FIX's replyOfficial
10 Apr 2019, 09:43Hi Maureen could you kindly send me your contact details directly at *** so we can call you personally and resolve your complaint.
The FIX's reply10 Apr 2019, 09:43
Official
Hi Maureen could you kindly send me your contact details directly at *** so we can call you personally and resolve your complaint.