ZN
Zamangoza N.

1 reviews | Active since Jul 2020

07 Aug 2020, 08:07

The Fix online has the worst customer service ever.

I purchased a T-shirt at The Fix online. I recieved an email saying the T-shirt is out of stock and that I'll be refunded the funds reserved for the item. Till this day I haven't received thr refund and they don't even bother replying to my messages. This is happening for the third time now and they always give me a runaround when I ask about my refund. What's worse is that the is still available on the website and I know someone will order the item only to be told it's not available. I don't know why they do not update their website when the product is no longer available. I wouldn't advise anyone to buy from them. Order number: p***

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Replies (1)
The FIX
The FIX's reply10 Aug 2020, 14:40
Official
Hi Lyn 
Sorry for your bad online experience as we pride ourselves on customer service.
Your complaint has been escalated to our online team and a manager will be in contact with your shortly.

Kind regards,
The Fix Team