ZN
Zamangoza N.
1 reviews | Active since Jul 2020
07 Aug 2020, 08:07
The Fix online has the worst customer service ever.
I purchased a T-shirt at The Fix online. I recieved an email saying the T-shirt is out of stock and that I'll be refunded the funds reserved for the item. Till this day I haven't received thr refund and they don't even bother replying to my messages. This is happening for the third time now and they always give me a runaround when I ask about my refund. What's worse is that the is still available on the website and I know someone will order the item only to be told it's not available. I don't know why they do not update their website when the product is no longer available. I wouldn't advise anyone to buy from them. Order number: p***
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Replies (1)The FIX's replyOfficial
10 Aug 2020, 14:40Hi Lyn
Sorry for your bad online experience as we pride ourselves on customer service.
Your complaint has been escalated to our online team and a manager will be in contact with your shortly.
Kind regards,
The Fix Team
Sorry for your bad online experience as we pride ourselves on customer service.
Your complaint has been escalated to our online team and a manager will be in contact with your shortly.
Kind regards,
The Fix Team
The FIX's reply10 Aug 2020, 14:40
Official
Hi Lyn
Sorry for your bad online experience as we pride ourselves on customer service.
Your complaint has been escalated to our online team and a manager will be in contact with your shortly.
Kind regards,
The Fix Team
Sorry for your bad online experience as we pride ourselves on customer service.
Your complaint has been escalated to our online team and a manager will be in contact with your shortly.
Kind regards,
The Fix Team
