The fix needs to train their staff!!!!

I received a gift card in September and missed placed it. The card has not been used and is still active. I I tried to get a new card at the store that it was purchased at and provided them with the cash sale receipt, but they were unable to assist me. I then contacted the customer care line who managed to provide me with my gift card number and referred me back to the store to get a physical gift card. The consultants at the store were unable to assist me because they are not fami**** with the process and instead of contacting the customer care line they told me to go home and sort it out because they cannot assist. O contacted customer care again who advised me what to do in store and basically gave me a breakdown of how the consultants in store should do their jobs. I am absolutely disgusted by the service received and the incompetence of the store.