BC
Bruce C
1 reviews | Active since Aug 2015
26 Nov 2018, 08:51
The Fix - Music choice needs to change
****ndous experience at the Fix East Rand Mall. Walked in with kids only to hear explicit music being played. excuse the language, however, words like **** the *****es, suck my **** etc were being played in a public store. I asked for the manager, who wasn't working on the Sunday 25 Nov 2018, complained to the ladies at the till, they just apologised without putting the music off or changing the genre that was being played. Some of them looked at me as if I was the crazy one, as though to suggest why should they change their music for their customers. This environment was not condusive to either kids or people that have respect for others.
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Replies (1)The FIX's replyOfficial
26 Nov 2018, 10:56Good day Bruce
We are sorry to hear of your experience within one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix East Rand Mall to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience within one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix East Rand Mall to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Fix Team
The FIX's reply26 Nov 2018, 10:56
Official
Good day Bruce
We are sorry to hear of your experience within one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix East Rand Mall to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience within one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix East Rand Mall to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Fix Team
