1 reviews | Active since Jun 2011
The Fix in Chris Hani Mall - Lack of Managerial/Customer S****s
On the 15 November 2018, I went to Chris Hani Mall in Vosloorus looking for shoes to wear to my Grandmother's funeral on the 18 November 2018 (may her soul rest in peace). It was my 1st time seeing the store and I must say I was very impressed by the colourful clothing they had in the store. When I went to the shoe section; I immediately spotted the perfect mid-hill and was already sold. It was the last size 7 and on display. Yes we use the displays to fit it's the right size. I therefore asked the store/sales manager (a light in complexion lady) to please wipe the dirt on the shoes using a damp cloth; she said to me she can't do that what if she damages the shoe!? I was in disbelief but I kept calm and asked if she can then giv me the packaging perhaps there are instructions I can follow, she told me they don't keep the shoe boxes. Then I asked for a discount since I am buying dirty shoes cash, she also refused! We had a long disagreement and she asked the cashier to fecth the damp cloth and wipe the shoes for me, the Lady did so with no hesitation; wiped the shoes and there was no damage done! The store/sales manager was talking to me as if I was not a custoemer. She did not care whether I buy the shoe or, she really did not care about the sale! I asked her for line Manger's details so that I can complain to them, she refused. Hence I am taking it to HelloPeter.
I was mourning my grandmother and had to go through this unnecessary qaurell just before I can burry her. It was not fair.
Will not be buying from them anymore, It was a once off out of desperation sistuation. But I will not spend my Money where it's not appreciated.
We are sorry to hear of your experience in one of our stores. We pride ourselves on our customer service and as such, we have forwarded your complaint to the Area Manager responsible for The Fix Chris Hani to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience in one of our stores. We pride ourselves on our customer service and as such, we have forwarded your complaint to the Area Manager responsible for The Fix Chris Hani to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as he is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
The Area Manager will be in touch with you as soon as he is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
The Area Manager will be in touch with you as soon as he is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
