1 reviews | Active since Jun 2017
The Fix, Fashion Express closed account now in arrears.
My Fashion Express account was closed in 2013. With the TFG group owning me R53. Closed account and newer received anything from them meaning magazines etc other that statement of account stating that there is money due to me. End of 2014 I received my last statements. THEN I BOUGHT CLOTHES FROM THE FIX STORE USING MY DEBIT CARD WITH NOTHING BOUGHT ON ACCOUNT AND NOW THE DALY CREDIT COMPANY IS HARASSING ME AND WHAT STARTED AS R30 IS NOW R144 PLUS MY CREDIT SCORE IS TOTALLY AFFECTED BY THIS ********** DEBT. THIS IS *****.
Good day Marijke
We are sorry to hear of your experience with regard to your account. Accounts fall under The Foschini Group Accounts Department and are not brand specific, due to the Protection of Personal Information Act, so we have forwarded your complaint directly to The Accounts Department for them to deal with and to liaise directly with you. Someone from the Accounts Department will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Fix Team
Good day Marijke
We are sorry to hear of your experience with regard to your account. Accounts fall under The Foschini Group Accounts Department and are not brand specific, due to the Protection of Personal Information Act, so we have forwarded your complaint directly to The Accounts Department for them to deal with and to liaise directly with you. Someone from the Accounts Department will be in touch with you as soon as possible to address your complaint. Thank you.
Kind Regards
The Fix Team
Good day Marijke
Thank you for your reply. I have sent your original complaint directly to our Accounts Department and cc'd you on the mail I sent, with a request that they investigate and liaise directly with you. My assumption is that they are investigating and trying to get to the bottom of the issue before contacting you, however, I will follow-up with them accordingly. I trust that this matter will be resolved as soon as possible. Thank you.
Kind Regards
The Fix Team
Good day Marijke
Thank you for your reply. I have sent your original complaint directly to our Accounts Department and cc'd you on the mail I sent, with a request that they investigate and liaise directly with you. My assumption is that they are investigating and trying to get to the bottom of the issue before contacting you, however, I will follow-up with them accordingly. I trust that this matter will be resolved as soon as possible. Thank you.
Kind Regards
The Fix Team
Good day Marijke
Thank you for letting us know that your issue has still not been resolved. The feedback I received from The Foschini Group Accounts Department, on 18 May, was that someone had e-mailed you in this regard. We apologise most sincerely for this delay. We have been in touch once again with TFG Accounts Department to ensure they follow up with Daly Credit and to provide you with the relevant feedback. Once again, sincere apologies in this regard and we will ensure that TFG Accounts Department resolve this issue with urgency. Thank you.
Kind Regards
The Fix Team
Good day Marijke
Thank you for letting us know that your issue has still not been resolved. The feedback I received from The Foschini Group Accounts Department, on 18 May, was that someone had e-mailed you in this regard. We apologise most sincerely for this delay. We have been in touch once again with TFG Accounts Department to ensure they follow up with Daly Credit and to provide you with the relevant feedback. Once again, sincere apologies in this regard and we will ensure that TFG Accounts Department resolve this issue with urgency. Thank you.
Kind Regards
The Fix Team
Good day Marijke
Further to your post and our response above, today, please response from TFG Financial Services is that they have been unable to get in touch with your telephonically and have left a voice-message for you, leaving a contact number, so please call that number at your convenience. Feedback received from TFG Financial Services is that the balance has been cleared and a payment profile update requested from The Credit Bureau, which will take up to 7 working days for them to send. Please feel free to contact the person in your voice message for further assistance and clarity. Thank you.
Kind Regards
The Fix Team
Good day Marijke
Further to your post and our response above, today, please response from TFG Financial Services is that they have been unable to get in touch with your telephonically and have left a voice-message for you, leaving a contact number, so please call that number at your convenience. Feedback received from TFG Financial Services is that the balance has been cleared and a payment profile update requested from The Credit Bureau, which will take up to 7 working days for them to send. Please feel free to contact the person in your voice message for further assistance and clarity. Thank you.
Kind Regards
The Fix Team