AJ
Alisha J

1 reviews | Active since Apr 2022

15 Apr 2022, 09:32

The Fix Claremont and their Miserable staff member.

Worst customer service in the Claremont branch ever. The staff has a bad attitude. It's not the first time. The first time I went there then the employee tool 20 minutes to conclude my sale and i got irritated and he didn't apologise. He just got irritated with me being irritated. The second time the lady assisted me with getting the clothes from a higher shelf and I tried parting the clothes for her to make it easier for her to get but she sarcastically asks me " Can I look??" I said sure in the most nicest way. It gets worse. I go to thr cash register and asks her if I can take out my laybye and she sarcastically points at the "laybye offline" sign without saying a word. I felt like I was being a nuisance and not a customer. I continue to ask her questions such as if I can cancel one item on my laybye and she just says "no you cant" without providing a solution or being friendly. I felt very disturbed that I went back and asked to speak to the manager about my experience at The Fix Claremont. They are very unfriendly, miserable people who don't like working with people. The person I approached to speak to the manager was much nicer and helpful and took down the details of my incident with the miserable staff member and promised to inform the manager of it and have it addressed. They are miserable with their jobs and it is clear. I will never buy from this branch again.

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Replies (1)
The FIX
The FIX's reply15 Apr 2022, 09:58
Official
Hi Alisha El Jazzar

Sorry for your bad store experience, as we pride ourselves on customer service.  
Your call has been escalated to our online team and you will be contacted shortly.

Kind Regards
The FIX Team