The Fix can't fix it...

I opened an account at The Fix when they had a promotion running in March 2018. When I collected the card they did not give me the vouchers of R1000, which I only realised when I got home. I returned to the store a few days later but they told me to contact the head office to sort it out. So... no help from the store. When calling the Head Office I landed up at a Somerset West store somehow. The lady said I could go in to my nearest outlet to get the vouchers. Unfortunately that did not work and they still have not resolved it. I have not used the account at all as they should issue the vouchers first. A week ago on 20 Dec 2019 I went in again and was sent from pillar to post, speaking with four different departments using the store phone (only one line... So if anyone tried to call... Sorry for you...) and after a total time of 1hr20m on the phone... NO SOLUTION IN SIGHT. I also found out in the store last week that if an account is not utilized within 3 months it is closed. They are not even following their own process because the account is still open...! The store manager tried really hard to help me but appears to be disempowered. She has escalated to God-knows-who and was meant to contact me by yesterday with feedback. Of course there was no feedback... So I guess I have to contact them again to get the account closed. Wish me luck.