NM
Nokulunga M
1 reviews | Active since Dec 2020
20 Oct 2021, 14:31
THE FIX ACC
I FEEL LIKE TFG IS TESTING MY PATIENCE. THEY ARE OVER CHARGING ME AND TELLING ME ITS FINRITE. WHEN I CONTACTED FINRITE THEY GIVE ME A DIFFERENT STORY. NOW I REFUSED TO DEAL WITH FINRITE, I SIGNED WITH TFG NOT FINRITE. PLEASE AVOID TFG ACCOUNTS AND INSURANCE. BIG BIG ****S
Helpful (0)
Replies (3)0
Replies (3)
The FIX's replyOfficial
20 Oct 2021, 15:20Hi Nokulunga Yolanda Mavuso
Sorry for your bad experience, as we pride ourselves on customer service.
I need to know the store name, so that I can escalate it to our field team.
Kind Regards
The FIX Team
Sorry for your bad experience, as we pride ourselves on customer service.
I need to know the store name, so that I can escalate it to our field team.
Kind Regards
The FIX Team
Best regards,
The FIX's reply20 Oct 2021, 15:20
Official
Hi Nokulunga Yolanda Mavuso
Sorry for your bad experience, as we pride ourselves on customer service.
I need to know the store name, so that I can escalate it to our field team.
Kind Regards
The FIX Team
Sorry for your bad experience, as we pride ourselves on customer service.
I need to know the store name, so that I can escalate it to our field team.
Kind Regards
The FIX Team
Best regards,
NM
Nokulunga M's updateReviewer Update
21 Oct 2021, 12:15HI TFG
It has nothing to do with the store but head office. I paid up my account on the 12 Sept 2021. so this month I accepted the insurance should be on my statement but I owe you guys R414 that I don't know. When I call customer services no one can help me they just keep on dropping the calls, even your stores cant help. So who will help me? I need this resolved
It has nothing to do with the store but head office. I paid up my account on the 12 Sept 2021. so this month I accepted the insurance should be on my statement but I owe you guys R414 that I don't know. When I call customer services no one can help me they just keep on dropping the calls, even your stores cant help. So who will help me? I need this resolved
NM
Nokulunga M's update21 Oct 2021, 12:15
Reviewer Update
HI TFG
It has nothing to do with the store but head office. I paid up my account on the 12 Sept 2021. so this month I accepted the insurance should be on my statement but I owe you guys R414 that I don't know. When I call customer services no one can help me they just keep on dropping the calls, even your stores cant help. So who will help me? I need this resolved
It has nothing to do with the store but head office. I paid up my account on the 12 Sept 2021. so this month I accepted the insurance should be on my statement but I owe you guys R414 that I don't know. When I call customer services no one can help me they just keep on dropping the calls, even your stores cant help. So who will help me? I need this resolved
The FIX's replyOfficial
21 Oct 2021, 12:23 Hi Nokulunga Yolanda Mavuso
Your feedback is important to us.
I will escalate this with customer services, and you will receive a call shortly.
Kind Regards
The FIX Team
Your feedback is important to us.
I will escalate this with customer services, and you will receive a call shortly.
Kind Regards
The FIX Team
Best regards,
The FIX's reply21 Oct 2021, 12:23
Official
Hi Nokulunga Yolanda Mavuso
Your feedback is important to us.
I will escalate this with customer services, and you will receive a call shortly.
Kind Regards
The FIX Team
Your feedback is important to us.
I will escalate this with customer services, and you will receive a call shortly.
Kind Regards
The FIX Team
Best regards,