CM
CATHERINE M

1 reviews | Active since Oct 2015

10 Oct 2015, 13:52

THE BEST CUSTOMER EXPERIENCE EVER

I SAW A PAIR OF WHITE SHOES IN KLERKSDORP BUT IN A BIGGER SIZE I THOUGHT I WILL GET SAME STOCK IN POTCHEFSTROOM BUT UNFORTUNATELY I DID NOT FIND IT THERE BUT I SHOWED DOMINIQUE A PHOTO OF THE SAME SHOES AND SHE TOOK MY NUMBERS AND PROMISED ME SHE WILL SEARCH ALL OVER THEN AFTER A FEW DAYS SHE CONTACTED ME AND TOLD ME NO LUCK THE SHOES ARE SOLD OUT BUT AMAZINGLY AFTER A MONTH AND A HALF SHE CONTACTS ME TODAY AND TOLD ME TO COME GET MY SHOE AT LAST SHE FOUND IT....IM VERY AMAZED HOW LONG BACK IT WAS BUT STILL SHE REMEMBERED HOW BAD I WANTED THE SHOES...SHE IS VERY FRIENDLY AND IM VERY HAPPY FOR THE BEST CUSTOMER SERVICE I GOT AT FASHION EXPRESS POTCHEFSTROOM RIVER WALK....KEEP UP THE GOOD WORK...THANKS DOMINIQUE FOR YOUR ASSISTANCE.

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Replies (1)
The FIX
The FIX's reply11 Oct 2015, 12:18
Official
Hello DOCERYNA,

Hi, Catherine

Thanks for your positive feedback! We'll be sure to pass it on to the team.

Hope to see you in store again soon,
The Fashion Express team