TFG ONLINE ORDER DISASTROUS DELAY

I ordered a shoe online order numbers (P***) for my partner on the 02 May 2020 and still have not recieved the items I have emailed your guys customer services and even after holding for 25 minutes spoke to Wesley Greef on the 12 May 2020 at 12:43 he advised that it should be delievered before the end of the following week, I received emails staiting that due to covid-19 there will be delays but what is funny is that my partner ordered (P***) a pair on the 19th May 2019 not even a week she just got her delivery from your guys, what the heck is going on how can one order take 23 days and one just under 5 days, whats worse is I received an email promising me that I will get delivery on the 24th which I found wierd but I thought oh well lets see, I am very very disappointed so recieve such bad service and being shoved around and ****.