Tfg club insurance claim

Not even sure where to start. I am really disappointed and frustrated at the poor service tfg as a whole gives when it comes to claiming on their club benefit. After my mother's passing I have been in and out of the fix Alberton but until today I have still not received any help, not even my documents were sent through.

My mother passed on on the 14th of sep, and since the 27th of sep I have been in and out of the fix Alberton. First I went there with everything including notice of death, they insisted I get an affidavit, I did that there after they wanted another affidavit when I took it there, I was told that the lady who told me to get it was not working on the day. I was actually shocked to know if she is not available nobody else knows what to do.

I already told those ladies whom I doubt know what they doing or what they are suppose to do in case of death that all I needed was for them to submit so I know if my mom's account will be paid and closed or I should see how I go about it.

I have wasted my time, petrol and energy with this store and I am definitely going to close my account as well after this shocking treatment. It's so sad that with other stores it took them less 30min to assist while with you guys it will proberbly take you handing my mom's account over before I can get assisted. Those ladies are unfriendly and not helpful at all