Terrible service - The Fix Greestone

On the 10th April 2022 I went to the store to buy some clothes, by the time I got to the till-point the overall amount was R 2 369,88. I used some of the e-gift vouchers I had to pay R2000 each voucher was worth R250 (so x8) were used and I used my debit card to pay the balance of R369,88. At the end I was told that the transaction was not successful and there was "a system" error.

I did not get any of the goods I bought and I was told that the e-gift cards and the money paid by debit card would all be refunded. I called the gift-card customer service and they advised that I got the store because gift cards had been used and had R0 balance. I went to the store and they asked that I send them a mail with all the e-gift cards and my bank statement showing proof of the transaction, this was all done on the 13th of April.

To date I have not had any feedback or update, no Refund has been issued and frustratingly I didn't even get the clothes I spent over an hour shopping for. This is very inconvenient and annoying because calling the landline is pointless because it goes straight to voicemail. I've followed up with them via mail and still no rep**** or updates.

It looks a bit ********** that money was taken from my account but I did not receive any goods for it and there's little care and interest to refund me or give me the goods that've paid for.