*********** STUFF MEMBERS

I received a horrible service from The Fix in Gugulethu branch and the Golden Acre branch in yesterday. I called yesterday looking for an item and I spoke with Nandi who was very unprofessional and kept on referring to me as "tshomi" she advised that they have the item in store and when I asked for them to do an IBT to a The Fix that is close to me (Golden Acre) she then advised that a customer can't request for an IBT and that the store must contact them and request for the IBT but that must be authorized by their area manager.

I then called The Fix in Golden Acre and explained my issue and the lady that assisted me advised that there is no such and that a customer can request for an IBT , she then asked that I provide my contact number and that she will contact them.

An hour later a lady by the name of Asanda called me and advised that they are unable to do IBT as it costs the company and I must find a way to collect the item or ask someone that is close to their store to collect the item, I advised her that I don't know anyone that is in the area(Gugulethu) and that I do not stay close to the store hence I requested an IBT to Golden Acre.

She then advised that she will speak to her area manager and get back to me, I waited and waited till end of business day and I have not received any feedback.

The service I received is so poor , your staff members know nothing about customer service, your staff members are ***********!!!!!!