AV
Anthea V

1 reviews | Active since Dec 2013

31 Aug 2015, 14:30

Shoe broke after one day of purchase

It saddens me that i have to write this complaint because the service was excellent at Fashion World at Southdale, but i bought a shoe on Saturday, i wore the shoe yesterday, and it broke :( i tried looking for the receipt in order to return it but i cant find it, but surely they can check on their systems that i was there and i can get a copy of my bank statement to prove that i am the one who indeed bought the shoe on saturday. and im not sure if they will accept it back after i have worn it but i believe that if i buy something, it shouldnt break the first time i wear it, atleast give me a couple of months to enjoy the shoe... i trust i will receive a positive response.

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Replies (1)
The FIX
The FIX's reply31 Aug 2015, 16:28
Official
Hello Antheadv,

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We've passed your details on to the manager who will be in touch with you directly to sort this out.

Thanks,
The Fashion Express team