SERVICE WITH AN ATTITUDE

I am really disheartened and disappointed with the attitude filled service I received today at THE FIX CENTURION MALL! I returned a pair of pants I bought approximately a week ago. I paid using my Debit card , so naturally the Assistant attempted to refund the money back to my debit card(which i have no problem with) but was not successful after more than one attempt SO is suggested the refund in cash because I had tried to return it Sunday Morning and the assistant that assisted me then was going to refund me in cash , but was asked to return later as the store did not have enough cash to refund me . I was not prepared to leave and come again another time when the store decides to have enough float or cash on hand to refund me (which is NOT a large amount i might add)

The assistant from today didn't seem to like the suggestion and gave me the story of " We Only refund you cash if you paid cash, if you paid using a debit card we refund to the card" and the tone in which it was said is very disappointing, I understand rules and processes but her statement made was incorrect I have returned items which were paid for using a debit card and I NEVER had an issue , infact I was always refunded with cash!

Moral of my Long complaint is I DO NOT APPRECIATE THE ATTITUDE OR BAD SERVICE I RECIEVED TODAY FROM A POPULAR BRAND THAT I HAPPEN TO LIKE. FOCUS SHOULD BE ON TRAINING ASSISTANCE OR STORE EMPLOYEES ON HOW TO DEAL WITH CUSTOMERS IN ALL SCENARIOS. Customer Services is EVERYTHING to retail stores it defines whether people wish to return or not , Clearly this does not seem to be common sense to majority.