MN
Mphokuhle N

1 reviews | Active since Mar 2020

27 Mar 2020, 11:49

Rudely and False diagnosed by Petty Cashiers

The Fix has been my favourite store . I am a teacher , the store has affordable clothes , i worked at the school close to Jabulani Mall . I visit The Fix at Jabulani Mall often because it took me few minutes to go there . My last purchased was not great , i experienced a bad service . I had hay fever in a couple of days that led me to wet cough , when i was making purchases over the counter i had to obey mother nature , i had to cough i did all i have to do to cover myself with a toilet paper . The shop assistance the two males in Jabulani made a joke about my cough they even associated my sickness with the trending Virus which is Corona , they laughed at me , i became a joke in a store , i wanted to confront them , i couldn't because i was not well .... They laugh at me until i left the store . I mean i am educated i am well aware what is happening , i was already on my sick leave because i was not well , i even went for screening at Dr Makhubela Surgery in Tladi , he confessed that i dont have corona virus but then these two old boys has guts and audicuty to diagnose me with the virus while i was there to make purchase of few items .

0
Replies (1)
The FIX
The FIX's reply06 May 2020, 12:16
Official
Hi Mphokuhle
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Jabulani Mall to investigate and to liaise directly with you.  The Area Manager will be in touch with you shortly.
Could you please provide a contact number.
 Thank you.
 Kind Regards
 The Fix Team