JS
Jessica S
1 reviews | Active since Jan 2018
11 Dec 2019, 14:21
Rude Store assistant
Store Assistant: Tlhalefo Makamole
This absolute ******* of a service that I received from the above mentioned assistant at The Fix Mall of Africa is beyond appalling... I asked to exchange and he asked me unnecessary irrelevant questions, I reprimanded him and he started physically threatening me by pointing at me and talking to me in a disorderly manner. He then said I must go to a manager for exchange cause he wont assist me I'm crazy. I asked for a refund and left. Never am I shopping at that store ever and I want this to be handled by TFG head office. Or else I'm opening a case of assault.
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Replies (1)The FIX's replyOfficial
11 Dec 2019, 14:56Hi JessicaWe are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Mall of Africa to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team
Best regards,
The FIX's reply11 Dec 2019, 14:56
Official
Hi JessicaWe are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for The Fix Mall of Africa to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Kind Regards
The Fix Team
Best regards,
