rR
rphatie R

1 reviews | Active since Aug 2016

18 May 2020, 06:01

Rude cashiers and bad customer service

I went to the store around 9 in the morning on the 16th of May 2020 to get a refund on one of the items I bought. The cashier blatantly told me they don't have money and kept quiet, I was the one who had to ask her so what must I do? Should I come back later and she said yes. I came back an hour later, they still said the store doesn't have money. Now I'm annoyed and I asked what should I do then, she says to me I don't know what do you want us to do. You can wait for a customers to buy something then we can give you your money. I'm telling her you are making your problems mine, I came early because I want to go early before the mall gets full. She says they have a problem with miney in the morning, whose problem is it. When i say tjat she becomes rude and exchanges a few words with me. I had to wait there for another 15 to 30 minutes while no one was buying anything and I'm pregnant. She then decides to do me a favor and refund me from her own pocket. I will never go to that store again.

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Replies (1)
The FIX
The FIX's reply18 May 2020, 12:06
Official
Hi Phatisa
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer service. The Area Manager will be in touch with you as soon as she is able to deal with your complaint.  Thank you.
 Kind Regards
 The Fix  Team