1 reviews | Active since Nov 2015

19 Apr 2016, 10:52

RUDE

I bought items at the Fix store in Alberton city I was assisted by the lady called Charity who was nice at first when I do my purchase, however she didn't give back my reward card , I phoned the following day in the morning the person who answered the phone asked me to hold the line and then she put the phone down and started charting until I hang up, I then went to the shop later ask for charity she was not at work I left the message she never phoned me back as I requested. I went back again she gave me attitude that she can't find my reward card I have to pay and get a new card, like really... she didn't even show any sympathy and she's the one who missed place my card because I did the last purchased at their store and is was late I was the last customer to buy. What an inconvenienced bad services!! <br>

0
Replies (1)
The FIX
The FIX's reply19 Apr 2016, 11:29
Official
Hello Hellow@Nele,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you directly.

Thanks,
The Fix team

Best regards,