Returning of an item

Good day, I sent my husband to return a shirt on my behalf for a smaller size and a pair of jeans for a bigger size. The reason I sent him was because I am not well. He visited Vangate Mall branch where the ladies were nice enough to assist him with exchanging my jeans for a bigger size, however they were out of stock of the shirt. They then phoned other branches for the shirt, bare in mind we never had any issues before with exchanging goods. I was never asked for my card or anything other than the slip which is proof of the purchase. The lady informed him that Kenilworth branch has my size in stock and they will keep it for him.

My husband then drove out of his way to the Kenilworth branch to make the exchange, when he got there they told him they can't help him as they need the card of which the original purchase was made from. Of cause he never had my card because this was never asked of us before and Vangate branch never asked him for it when exchanging my jeans. And yes I am a regular customer of The Fix stores namely Vangate and Canal Walk and never had experienced this issue before (yes my husband has made exchanges for me before). There is no term and condition on your slips to say that the card is needed in the case of exchanges other than "if you buy on credit, our standard terms & conditions apply"- my understanding of this is simply the same as their 30 day return policy which is all that is needed is the slip of the purchase!!! My main concern is what makes the Kenilworth Centre branch any different to the others I visit regularly?????? Why are these "rules" that the Kenilworth Centre branch claims that they have not apply at any of the other Fix stores????? Can someone please enlighten me in this regard?????? And no I do not want anything for free I want to know why they were so disrespectful to my husband and why the shop assistant refused to give her name to him when he asked for it????? Let alone I need to know why do us as consumers have to be treated differently at stores - why are we treated almost like people who are wanting to ***** for example. We are ordinary people who made a purchase of something small and genuinely needed to exchange it for a different Size?????? I feel extremely disappointed!!!!!

Awaiting a prompt response Thank you

Regards, Robyn Kim Siebritz