Poor service online

Ordered online in November, was scheduled to be ready for collection at the end of November. After no communication, I go to the store on the 9th of December and request my package. Got the package, but then they requested a Pargo code from me which I did not have as I was sent NO communication to say my order is ready for collection. The store manager said they couldn't release it to be, but will call Pargo and let me know when it's sorted, the store manager never called. I then went back to the store and demanded my package, a gentleman assisted and I left with what was supposed to be a lilac jersey only to get home and find out I had received someone else order.