Poor service

To whom It may concern

I am writing this to bring to your attention the bad service I've received at The Fix (Maponya Mall)

Two weeks ago I went to The Fix at Maponya Mall. There is no floor assistant or someone at the fitting room. There was one cashier and she was very slow. Today, 28 September I went to The Fix to exchange one of the jeans I bought because they were too big. When I got there, there was no security at the door to assist. I went to the till to ask about the procedure of exchanging an item and the cashier just took my plastic and told me to go look for what I want. I couldn't find my size or something I'd buy so I thought I'd just ask for a refund. The customer service was bad. There were two cashiers and they kept on having their own personal conversations while helping customers which made the service very slow and poor. When it was my turn, I asked the cashier for a refund and she declined. She told me I said I want to exchange to why do I want a refund. I explained that I couldn't find anything. The attitude and behavior she had towards me was very unprofessional and unacceptable Even the way she gave me the money was very disrespectful and I didn't appreciate it

I really hope that their customer service will improve and their workers will be more respectful

Your assistance will be highly appreciated

Kind regards Thabitha Maphalala