GB
Gasan B

1 reviews | Active since Dec 2016

04 Dec 2016, 16:19

Poor service

<p>My wife and I visited the FIX in somerset mall on Sunday 04/12/2016 and received no service at all. My wife quaried if a certain item was on sale and got shrugged off by one of the girls behind the till point (have no names as neither of them had name tags). When we eventually went to the till points one of the assistants were on the phone and the other didnt seem to know if the item was on sale when the one on the phone rudely came, took the item away and told her collegue (not the customer) that the item was not on sale and just walked away. That was the end of it, no communication with me or my wife. We just left the other items we were to buy and left the store </p>

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Replies (1)
The FIX
The FIX's reply05 Dec 2016, 09:19
Official

Hi Gasan,

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The FIX team